CS Energy has joined 17 other energy businesses across Australia who today published voluntary disclosures about how they are meeting customer needs as part of the Energy Charter.
The Energy Charter is a world-first whole-of-industry initiative focused on embedding customer-centric culture in Australian energy businesses.
Today the Energy Charter Independent Accountability Panel published the disclosure reports of all Energy Charter signatories, along with information on a public consultation period.
CS Energy CEO Andrew Bills acknowledged that CS Energy was at the start of the journey to create a more customer-focused culture.
“As part of our strategy, we are transforming CS Energy from a wholesale electricity generator to a diversified energy company,” Mr Bills said.
“Customer behaviour is reshaping the energy market and energy companies across the supply chain have become more dynamic and customer-focused in response.
“CS Energy’s strategy recognises the transition occurring in the energy market and the central role of the customer.”
Mr Bills said CS Energy’s Energy Charter Disclosure Report would serve as a baseline in the years ahead as the company pursued the continuous improvement focus areas outlined for each principle.
“CS Energy remains committed to safety and productivity, but we are also embracing change as part of our strategy and exploring how we can better meet the needs of our customers.
“This transition will take time, but we are excited about the future and what it all means for the long-term sustainability of the business.”
As the Energy Charter came into effect on 1 January 2019, the disclosure reports cover the six months to 30 June 2019.
Download our Energy Charter Disclosure Report. (PDF 1.5MB)